Terms & Conditions
WARRANTY PERIODS (all periods from invoice date)
Non-OEM Fusing Assemblies and Maintenance Kits – 6 months
Premium Compatible Toner Cartridges – 1 year
All Other Parts and Supplies (including OEM toner cartridges and Maintenance Kits) – 3 months
Production Printer Supplies – 6 months
*Warranty periods are applicable to both new and remanufactured products.
GENERAL RETURN REQUIREMENTS
Customers must contact BRADSHAW prior to returning any part or supply, used or unused, and obtain a Return Merchandise Authorization (RMA) number. All part returns to BRADSHAW (CORES, DOAs, GOOD and UNUSED, WRONG PART, etc.) must be clearly identified with a BRADSHAW provided RMA number on the outside of the box. Any part returned to BRADSHAW, which is not clearly identified on the outside of the box with a valid RMA number, may be rejected and dispositioned at Bradshaw’s discretion. RMA numbers for all returns are valid for 30 days from the date of issue. Product returned to BRADSHAW once the 30 day eligibility period expires will be dispositioned at Bradshaw’s discretion.
SHIPPING DAMAGE
BRADSHAW is not responsible for shipping damages. The shipping carrier is responsible for all damage due to shipping. Claims for shipping damages must be initiated by the customer. BRADSHAW will not issue RMAs for products damaged due to shipping. Product must remain in original box with original packing material at recipient’s location until shipping carrier has completed their inspection.
CORE RETURNS
For parts purchased from BRADSHAW on exchange, BRADSHAW will accept core returns up to 45 days from the date of order shipment. Cores returned after 45 days from the date of shipment may not be accepted, however, should BRADSHAW choose to accept a late return, a service charge of $25 per core will be applied for desktop printer parts and a service charge of up to $250 will be applied to production printer parts. Additionally, the following requirements must also be met:
- The core being returned must be an exact equivalent of the BRADSHAW part or supply.
- The core must be repairable or reusable.
- The return must have a valid Bradshaw provided RMA number on the outside of the box.
- The core must be received by BRADSHAW prior to the RMA expiration date.
Upon receipt of the core(s), the original sales order will be closed. If cores are not returned for credit within 45 days, the RMA will be voided and a “core charge” will be invoiced to your account. The core charge is typically the difference between the outright purchase price and the exchange price of the part that was shipped plus associated administrative costs.
WARRANTY RETURNS
If a part or supply is being returned for credit that has failed within the designated warranty period, BRADSHAW must be contacted and an RMA number obtained. If a valid RMA number is not assigned by BRADSHAW prior to returning the part or supply, the shipment will be dispositioned at Bradshaw’s discretion. If the part or supply does not have a matching serial number, or if the serial number has been tampered with in any way, no credit will be issued. If product is damaged in any way upon receipt, or is received after warranty has expired, no credit will be issued.
All warranty returns will be inspected to confirm that the parts or supplies are correct and eligible for a warranty claim. If a product is deemed within warranty, a replacement will be shipped to the customer with no charge for freight. If the warranty claim takes place within 30 days of original product receipt, Bradshaw will ship the replacement part out using the same method the original order was shipped. All warranty claims that occur after 30 days of original product receipt will be shipped via UPS Ground.
If a warranty claim takes place within 30 days of the original product receipt, BRADSHAW will pay the freight charges to return the product. If a warranty claim takes place after 30 days of the original product receipt, the customer is responsible for the freight charges to return the product.
GOOD PART RETURNS
Good, unused” parts or supplies can be returned for credit within 30 days of order shipment. If a part is being returned for credit, BRADSHAW must be contacted and an RMA number obtained. If a valid RMA number is not assigned by BRADSHAW prior to returning the part, the shipment may be dispositioned at Bradshaw’s discretion.
Additionally, the following conditions must be met:
- The part or supply being returned MUST be unused.
- The part or supply must be in its original packaging.
- New OEM parts and supplies must be unopened and in their original packaging.
- The part or supply must have a valid RMA number on the outside of the box.
- The part or supply must be returned within 30 days of the original product shipment.
All “good, unused” parts and supplies returned for credit are subject to a restock fee as follows:
A) 20% of the original sales price for desktop printer parts and supplies
B) 10% for original sales price for production parts and supplies,
C) or $25 dollars, whichever is greater.
Manuals and special order items are not returnable. All returns will be inspected to confirm that the parts or supplies are correct and eligible for credit. If the parts or supplies do not meet our good part return criteria, a BRADSHAW representative will contact the customer so that appropriate resolution steps can be taken. Upon receipt of the returned parts, the customer will receive an appropriate credit, less restocking fees, to their account.
