Tag Archives: Open Book Management

Service With a Smile

There have been an untold number of books, videos, seminars, and blogs written about customer service over the years (Got Service?)and practical experience always seems to make those words of advice hit home.  I was recently on the receiving end … Continue reading

Posted in General | Tagged Culture, customer service, Open Book Management | 2 Comments

If you don’t know Jack…

In the spring of 1998, Stan Bradshaw announced to the Bradshaw management team that he was thinking about trying a new approach to running the business. He had just finished reading a book titled, “The Great Game of Business” , … Continue reading

Posted in General | Tagged Culture, customer service, Open Book Management, Culture, Open Book Management, Teamwork | Leave a comment

Got Culture?

How would your employees describe your company culture if asked?  Would they say it is a creative, fun, fair, and productive environment?  One that allows opportunity for the employees to be a part of the business process and have personal … Continue reading

Posted in General | Tagged Culture, customer service, Open Book Management, Culture, Open Book Management, Teamwork, Culture, Open Book Management, Teamwork | 2 Comments